Wishlink Messaging Assistant
Supplemental Privacy Notice

This notice supplements the Wishlink Privacy Policy and applies when you chat with a business on Instagram or WhatsApp whose messaging is powered by Wishlink's automated shopping assistant ("the Assistant"). The Assistant is operated by Creatormon Private Limited ("Wishlink", "we", "us") on behalf of the seller you are messaging.
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What this service is

When you message a participating seller's Instagram or WhatsApp account, some or all replies are generated by an automated assistant that helps you browse the seller's products, answer questions, and place order requests. The Assistant discloses that it is automated in its first reply, and a human member of the seller's team can join or take over the conversation at any time.

Information we process

When you chat with the Assistant, we process: the content of the messages you send (including text and images you share), your Instagram or WhatsApp identifiers (such as your handle and platform user ID), a phone number only if you choose to share one (sharing is always optional), and basic interaction metadata such as timestamps. We use this information solely to operate the conversation: generating replies, remembering context within the conversation, identifying what you are interested in, and passing your inquiry to the seller.

Automated processing

Conversations are processed by artificial intelligence language models provided by our processor Anthropic, PBC to generate replies and to categorise the nature of your inquiry (for example: browsing, price question, purchase interest). This categorisation helps the seller respond appropriately. You will not be subject to any decision producing legal or similarly significant effects based solely on automated processing. You can request human handling at any time simply by asking in the chat — the assistant will notify the seller, who will take over personally.

Sharing with the seller

The seller whose account you message can see your conversation (it takes place on their own Instagram/WhatsApp account). If you express purchase interest, we share your inquiry details — the products you selected, your platform handle, and your phone number if you provided one — with that seller, including via a WhatsApp notification to the seller, so they can complete your order personally. We do not sell your information or share it with any other party except the processors needed to operate the service (Anthropic for AI processing; n8n and Google for hosting and storage).

Retention

Conversation content is retained for up to 180 days and then automatically deleted. If you unsend a message on the platform, our stored copy of that message is deleted as well. Inquiry records shared with the seller are governed by the seller's own practices in addition to ours.

Your rights and deletion

You may request deletion of your conversation data at any time by emailing our Data Protection Officer at dpo@wishlink.com. If you unsend a message on Instagram or WhatsApp, our stored copy of that message is deleted automatically. Where Meta forwards us a deletion request linked to your account, we honour that automatically too. Deletion is completed within the timelines stated in the main Wishlink Privacy Policy. All rights described in the main policy (access, rectification, erasure, restriction, objection, portability) apply equally to Assistant conversations. Grievances: grievances@wishlink.com.

Contact

Creatormon Private Limited, 4th Floor, Plot No 48, AIHP Executive Centre, Sector 32, Gurugram, Haryana, 122001. Data Protection Officer: dpo@wishlink.com.

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